Job Title Call Center Agent
Languages Good English speaking and writing
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description
Answer phones and respond to customer requests - Complete customer data on the CRM system and log customer request - Provide customers with service information, dispatch the CRM cases based on the case flow using CRM system - Follow up with technical teams to resolve cases - Escalate delayed cases and record customer complains - Transfer customer calls to the designated technical staff - Identify, research and resolve customer issues using the computer system - Follow up on customer inquiries not immediately resolved - Complete call logs and reports- Recognize, document and alert the supervisor of trends in customer calls-Recommend process improvements - Perform other duties as assigned
Qualifications
University Degree - Very good communication and interpersonal skills. - Very good problem solving and customer handling skills. - Good Computer skills. - Ability to work on Night Shifts basis
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@summit-mea.com
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Employer Securitas Egypt
Job Title Filing Clerk
Country Egypt
Job Category Human Resources
Job Type Full Time
Description
- Follow up and collect all the necessary documents required from the new comer employees and ensure all personnel files are completed and kept in proper way according to the procedures. - Organize and maintain their new personnel files assuring that all are set in proper way as per regulations. - Keeping records of all employees documents concerning social insurance, military status, labor office. - Updating and following up employees files in periodical basis. - Handling resignation documents.
Qualifications
- HR background will be an asset - Able to deal with different people and to work in a team - Can work under a high pressure.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Less than 1500
Job Contact Info. if you are interested please send your CV to hr@securitas-eg.com Only shortlisted candidates will be contacted
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Employer PackTech
Job Title Outdoor Sales Representative
Languages Native Arabic and very good command of English language
Country Egypt
Job Category Industry
Job Type Full Time
Description Make visits for customer - Achieve the monthly and annually sales target. - Deliver monthly reports. - Build very good customers network and database. - Handing the customer case to the customer service dept. for following up. - Represent the organization in exhibitions or booths
Qualifications Bachelor degree from any reputable university
Gender Male
Experience 1 - 2 Years.
Other Skills Communication, Presentation, Problem solving, leadership and planning skills thus in addition to basic Computer skills.
Salary (L.E.) Negotiable
Job Contact Info. Kindly send your updated resume to hr@packtech.com.eg and mention the job title in the subject line
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Employer Almokhtabar
Job Title Recruitment Specialist
Country Egypt
Job Category Human Resources
Job Type Full Time
Description
* Assist in hiring needed Manpower (for all branches and head office) within a certain period of time * Perform searches for qualified candidates and make screening interviews. * Perform reference and background checks on applicants and employee referrals. * Develop AL Mokhtabar employment branding by participating in employment fairs. * Prepare recruitment status report on a weekly basis. * Assist in any assigned task related to the HR (Job descriptions, KPIs, medical care, etc).
Qualifications
Bachelors degree in Business Administration or any related field Human Resources Diploma is a must.
Gender Any
Experience 1 - 2 Years.
Other Skills Excellent organization & analytical skills Excellent communication & Presentation Skills. Excellent Negotiation & Persuasion skills
Salary (L.E.) Negotiable
Comments Please type the Job Title in the E-mail Headline.
Job Contact Info. Waleed Osama Farid Careers@almokhtabar.com
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Employer Almokhtabar
Job Title Training Coordinator
Languages V.Good Command of English Language
Country Egypt
Job Category Human Resources
Job Type Full Time
Description
* Follow up all the training courses related to the new hires and the current employees. * Prepare the training courses schedule. * Prepare & follow up the training courses of the call centre agents. * Follow up the training cards of the new hires, their training date, the theoretical and practical training dates. * Follow up and arrange the training sessions date with the instructors. * Prepare the training sessions materials and the tests related to each instructor. * Reply all questions related to the training department on face book page and on phone. * Follow up the transportation allowance of the trainees and their training rewards.
Qualifications
Bachelors degree in Business Administration or any related field Human Resources Diploma or TOT Diploma is preferable.
Gender Male
Experience 1 - 2 Years.
Other Skills Excellent organization & analytical skills Excellent communication & Presentation Skills. Excellent Negotiation & Persuasion skills
Salary (L.E.) Negotiable
Comments Please 5Type 5the 5Job 5Title 5in 5the 5E-Mail 5Headline
Job Contact Info. Careers@almokhtabar.com
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Employer American Express Travel Services - Kanoo & El Shabrawy
Job Title IT Support
Languages Excellent command of both written and spoken English
Country Egypt
Job Category Information Technology
Job Type Full Time
Description
o Diagnosing hardware and software problems o On-call when needed o Using IT Support Request system to document, prioritize, and track requests. o Installing/configuring new computers/telephones o Repairing/upgrading PC hardware and software o Troubleshooting printers/scanners/copiers o Maintaining inventory of equipment and supplies (cables, adapters, etc.) o Undertake the day to day operation of backup systems including rotation of backup tapes. o Building and installing cables o Running plant cabling o Researching, learning, and evaluating new software o Documenting systems
Qualifications 1-3 years experience in the same title.
Gender Male
Education major Information System
Experience 1 - 2 Years.
Other Skills working environment physical demands:: -an office with a personal computer, server room, repair room - running wires in the ceilings - much walking to various offices - lifting and moving printers and computers
Salary (L.E.) Negotiable
Job Contact Info. careers@amexfranchise.com
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Employer Hindawi Publishing Corporation
Job Title HR Receptionist
Languages Very good command of both written and spoken English.
Country Egypt
Job Category Human Resources
Job Type Full Time
Description
1. Greeting visitors, ascertaining nature of business, assisting and/or directing visitors to appropriate persons. 2. Answering telephone; providing information; taking and relaying messages and/or directing calls to appropriate personnel; returning calls as necessary. 3. Preparing and/or generating routine correspondence, letters, memoranda, forms, reports and other documents. 4. Administering the references CVs, screening, and sorting. 5. Organizing the testing and interviewing process of applicants. 6. Correcting the English and Technical tests. 7. Maintaining and developing recruitment filing system. . Providing overall assistance and research support to the HR team. 9. Coordinating with the rest of HR team in issuing the monthly Flyer as a tool for internal communication. 10. Maintaining and updating the applicants database on regular basis. 11. Answering internal inquiries regarding examinations, eligibility, benefits, company policies, recent vacancies, internal transfers, and the qualifications required, and other pertinent information. 12. Updating the employees attendance sheet on a regular basis. 13. Generating recruitment process review report on quarterly basis. 14. Organizing and coordinating the company core competencies sessions. 15. Conducting competency based interviews to the entry level.
Qualifications
1. Bachelor’s degree in any field. 2. 0- 1 years of related experience. 3. HR background is a plus.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Very good computer skills.
Salary (L.E.) Negotiable
Comments Please write (AmCham/HR) in the subject line of your email.
Job Contact Info. mai.shahin@hindawi.com
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Employer Dakahlia Poultry
Job Title Personal Assistant
Languages English = fluent
Country Egypt
Job Category Agricultural
Job Type Full Time
Description devising and maintaining office systems, including data management and filing; producing documents, briefing papers, reports and presentations; translation work during the meetings and the documents contribute in agricultural researches and the technical matter
Qualifications English is a must / agriculture BA degree
Gender Male
Education major Agricultural Engineering
Experience 0 – New Graduate Years.
Other Skills good communication skills - ability to work under stress -
Compensations according to compensation scheme
Salary (L.E.) Negotiable
Job Contact Email hr@dakahlia.net
Job Contact Email Salma.soliman@dakahlia.net
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Fresh Graduate International Customer Service Representative
Employer Egyptian Contact Center Operator - ECCO
Job Title International Customer Service Representative
Country Egypt
Job Category Call Center
Job Type Full Time
Description - handling calls from VIP customers - solving problems - shift basics
Qualifications - fluent English - maximum age 27, males preferably
Gender Male
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments
Urgently Needed to work as an International Customer Service Representative In Multinational Company whether Graduates or undergraduates BUT FLUENT ENGLISH.. Tomorrow Wednesday there is An OPEN DAY INTERVIEWS from 9 am to 12:30 pm whoever interested directly come at torgman mall, 1st floor ask for Rana Aslan Hiring will be immediate whether in international accounts or Egypt Accounts
Job Contact Info. Rana Aslan rana.khaled@eccooutsourcing.com
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Employer Stream International Egypt
Job Title Customer Support Professional - English
Languages Fluent and Excellent English Speakers with American or Neutral Accent.
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description
English Customer Support Professional Provides Customer Service for American and Canadian Clients Continuously. Work to provide service excellence on every call, resulting in high customer satisfaction scores. Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Qualifications
Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Fluency in English is a must.
Gender Any
Education major English Language
Experience 0 – New Graduate Years.
Other Skills Good User of Computer and MS Office Applications Typing Speed of 28 Words per Minute.
Compensations
Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance
Salary (L.E.) Negotiable
Job Contact Info. If you are interested, please send your resume to Stream@Amchamgmail.com Email Subject: English- CSP Note: E-mails without Subject will be ignored.
or egypt.jobs@stream.com
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