Job Title Call Center Representative - DSL
Languages Very good spoken & written English & Arabic
Job Category Call Center
Job Type Full Time
Description —Answer inbound calls of call center to handle customer inquiries and complaints —Handle all customer issues and problems while showing sympathy, being practical and serious when handling customers problem in order to gain the customers satisfaction. —Document all calls onto the system which allow us to develop our products and service —Report any problem or shortage with system to the managers in order to develop it —Contact other departments (i.e: NOC and FE) in complex technical cases in order to solve customer problems in less time —Troubleshoot with customers over the phone to solve their ADSL problems —Communicate effectively via email and over the phone with internal & external clients —Notify supervisors of issues or trends that may require an action or escalation in order to minimize customers down time. —Positively contribute in up selling of products& value added services to maximize company revenue —Focus on increasing service quality level to increase customer satisfaction —Initiate CRM Tickets in order to document the customers requests & for the second level support —Send mails to Customer Service Offices for line reactivation requests
Qualifications Bachelor Degree in any related field.
Experience 0 – New Graduate Years.
Other Skills Customer Service & Communication skills Telephone etiquette, Customer service skills, attention to details, Ability to follow specific instructions, Basic math, Logical and analytical skills, Telephone problem solving skills, & Good social skills
Salary (L.E.) 1500 - 2500
Job Contact Info. Ms. Amira Costandi firstname.lastname@example.org
Company Name LINKdotNET
No. of Employees More than 100
Sector Internet, Information Technology
Profile LINKdotNET, the leading Internet Service and Solutions Provider, is a subsidiary of Orascom Telecom Holding Company, the largest integrated telecommunications services provider in the region. LINKdotNET has regional offices in Dubai, UAE; Riyadh, KSA and Islamabad, Pakistan and employs more than 1000 consultants, web developers and support staff in Egypt and the region to deliver world class Internet and e-solutions to its users and clients. The company has won several awards and earned a variety of certifications in Internet-related fields. LINKdotNET has the following subsidiaries: LINK Development In 1996 LINK Development emerged, as a subsidiary of LINKdotNET. It has achieved ISO 9001:2000 and CMMI level3 Certification, complementing the company's current standing as a world-class provider of e-solutions to leading businesses and Government, with particular focus on portals and intranets, e-commerce, EAI, CRM implementations and e-branding in Egypt, Europe, Middle East, and Africa. LINKonLINE Founded in 2002 LINKonLINE owns, manages and develops a wide range of portals serving different customer needs in different sectors. Since its inception LINKonLINE has been the leader in providing online services and online content in Egypt, Middle East and North Africa. Connect Ads Connect Ads is the region's leader in digital advertising, offering media planning and buying services, as well as creative consultancy and execution. Our services are based on the latest technologies, and are according to international standards and guidelines.