Triple Play Field Engineer- Vodafone

vacancies in Vodafone

Triple Play Field Engineer

Job ID	2038
Job Category
Work Location	Giza
Employment Type	Full Time - Permanent
Shift Based	No
Recruiting End Date

Role Purpose ROLE PURPOSE: • To lead implementation  & support technicians in building connectivity of Triple Play connections Essence of Role/Key Accountabilities Key Accountabilities Key Activities / Decision Areas 1. Manage and implement the Triple Play devices/ customers   Managing the deployment by leading senior technicians and technicians handling the implementation.  Ensure the day-to –day deployment of Triple Play connectivity.  Provide consultancy to other departments if needed.  Support engineering, support, operations & commercial to maintain a high level of customer satisfaction.  Manage Suppliers to deliver the agreed KPIs.  Review and ensure execution of security procedures.  Configure and test connectivity devices according to the setup design. 2. Network Availability  Provide troubleshooting, analysis & problem solution for critical situations. remotely or on-site if needed  Follow-up & prepare the Triple Play network planned activities to ensure fault free operation during different activity phases.  24x7 2nd line support On Call for network emergencies reported by First line support  to fix critical problems. 3. Technical Development   Participate in designing required customer networks solutions.  Track industry changes and technologies. Propose new ideas and technologies to direct manager to meet customer’s needs. 4. Customers management  Ensure all customer requests are done within the agreed service level agreement.  Ensure smooth and quality system/service handover from the projects by being the main driver of acceptance testing on behalf/and with the customers.  Manage escalations related to operational issues.  Ensure customer satisfaction at all contact points. 5. Maintenance of triple play  networks  Fine tune the nodes to achieve smooth & high quality performance.  Prepare/modify new/existing technical/support procedures/processes, for Team work enhancement.  Provide recommendations on alternative technical options.  Secure the network elements. 6. Interfacing  Assess the need for vendors support intervention & follow-up with them regarding any relevant on site network issues.  Provide technical support to relevant NMC teams, to improve potential technical capabilities. 7. Escalation and Reporting  Follow the escalation & reporting procedure in due time.  Report network problems in time with clear information to management for proper decision making.  Report relevant network activities to management for proper follow-up.  Report performance against agreed plans & KPIs. 8. Projects participation  Participate in acceptance & testing of new nodes, systems, features & services.  Implement software (minimum) & hardware system upgrades.  Implement hardware system expansions.  Prepare weekly project updates for Operations Manager. 9. Knowledge Transfer  Act as technical reference to team members / technicians.  Transfer the Know How to other team members to enhance the technical knowledge. Role Dimension: Financial (limits/mandates), Non-Financial (customers/staff/stakeholders) . Person Specification: Technical Skills/Professional Expertise Education: Bachelor of Engineering, Communications & Electronics. Work Experience: • 3+ years experience in ISP in site engineering . PC Knowledge: • Microsoft operating systems. • Good knowledge of Microsoft office. Technical skills: • CCNA certified • CCNP knowledge. • IPTV Technical knowledge. • End-2- end voice system knowledge is a must. • Voice Solutions knowledge. • Hands on different vendors’ Data products (Ericsson and Alcatel, etc…). • Proper understanding of  latest transmission technologies and  their operation systems  ( GPON , DWDM  etc …) Personal skills:  Dedicated & available to work flexible hours.  Available to work 24x7 On Call.  Well organized & able to work under pressure.  Team spirit and cross functional capabilities.  Excellent interpersonal communication skills, verbal & written.  Strong analytical & decision making skills.  Welling to learn, enthusiastic, highly/self motivated & disciplined.  Customer care orientation & proactive attitude.  Objective focused & result oriented.  Setting priorities and time management skills.  Project Management skill is a must.  Scripting skills is a plus.  Fluent in spoken & written English.  Ability to travel inside/outside Egypt.  High proficiency in MS Office applications.  Good presentation skills. • Deliver on our promises and expect others to do the same • Listen to and respect each other • Honest and open even when it is difficult • Challenge when we need to Apply Now