Job Title Follow up Agent
Languages Fluent spoken & written English & Arabic
Country Egypt
Job Category Customer Service, Sales
Job Type Full Time
Description *Answer calls from customers in process of installation inquiring about their DSL line status. *Placing calls to customers to provide them with updates of their line status. *Open CRM ticket to document the incoming call. *Communicate with other departments involved in the DSL cycle for updates. *Monitor Score *CRM *Following up with customer until problem is solved.
Qualifications *Bachelor degree *Minimum 1 year experience in a similar position *Fluent in spoken and written English and Arabic. *Crisis management *Time management *Effective Negotiation Skills *Customer Focus *Stress Management skills
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Mrs. Amina El Hamawi amchamcvs@mail.link.net
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